response to the recent announcement regarding battery cell issues with the Galaxy
Note7, Samsung is advising that you power down your Note7 and exchange it now, as part of Their U.S. Product Exchange Program for all Galaxy Note7 owners. They strongly advise all customers to use this exchange program for safety reasons.
Additional sales and shipments of the affected devices have been stopped, but if you already have a Galaxy Note7, you are strongly advised to replace it.
Through the U.S. Note7 Exchange Program, you can:
1. Exchange current Galaxy Note7
device with a new Galaxy Note7
(pending CPSC approval). Until time
of approval, select carrier and retail
outlets will provide customers, who
prefer a replacement Note7, with a
Samsung J Series loaner phone to use until new Note7s are available.
2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
For the inconveniences caused by this exchange, you will also receive a $25 gift card, in-store credit or bill credit from selected carrier retail outlets when participating in the U.S. Note7 Exchange Program.
Exchange Process: Galaxy Note7 owners should contact or visit
the retail outlet where they purchased their device. If you bought your Note7 from
Samsung.com, have any questions or concerns, you should contact
1-800-SAMSUNG for help.
Source: Samsung.com
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